Tuesday 14 June 2011

Control Thy Anger !!

You pay the price for your anger, for like i  often tell my friends "Silence in Anger" is  golden.

One recurring decimal of many airlines the world over is the phenomenon of over booked flights. In this industry, everything is expensive, office space, equipment, staff , fuel and everything necessary for day to day running of an airline especially from the Airport. So it is important the world over for flights to be about 80% booked. The truth is with that booking, the number of people that actually come to pay for flights are less, while those that actually fly on many occasions are much less than that.
It is in this regard that Airlines allow for over booking on flights especially on the high season by about 10-20% depending on the  capacity of the aircraft. In this scenario, passengers are always advised to get to the Airport for check in early as the airlines are backed by IATA rules in this act.
For those that come in to check in as the flight fills up, the airline makes an announcement of the situation, collects tickets from those present within the time frame (to avoid late comers) and re-books them for free as well as make arrangements for accommodation and compensation.

However, in certain situations, it doesn't go so smoothly, like the case of Mr x. He came in just as the flight was closing due over booking. As tickets were being collated he kept on insisting on being on the flight. All explanations fell on deaf ears and his anger got the better of him. He picked up one of the tensile barriers used to control queues and aimed it for the check in agent behind the counter. His strength took it above the counter onto the display screens where the flight numbers and airline details (departure and arrivals) are constantly changing. This got smashed and trouble ensued.
As others were collecting compensation letters, Hotel accommodation and all, he was whisked away by the Airport authorities to the Airport Cell. The next morning he was taken to the Police station about 5mins away from the main building. He wasn't released for 5 days until he was able to pay for the Airport property that was damaged and this set him back by $10,000 plus 5 days he spent in jail.

He also had to pay for missing the flight he was put on (No show fee) as well as to get onto the next available flight (Date change fee).

Note: when travelling during the high season, endeavour to get to the Airport early, be aware of your rights, keep your cool in all circumstances and don't throw things around OK?
@lereboy signing out till next week.....

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